I’m sure somewhere in the civilized world there are examples of good customer service but the examples seem to be fewer and fewer.
The other day I called a couple of auto parts stores looking for a specific part for my car. The responses I received could have easily been improved on. In fact, if the agent on the other end of the phone had asked me just one more question, I would probably have bought from them instead of ordering everything online.
I called two stores, told them the details of my car and requested a specific part. After a few moments of what I assumed was searching a computer on the other end, each agent responded with ‘sorry I can’t help you’. Now I realize it is entirely possibly that the part I wanted may have been unavailable through an aftermarket provider. However, in reality it was just out of stock. Both stores could have gotten the part for me within a day.
The problem… No one asked when I needed it. They each assumed that I needed it right now so they said they couldn’t help me.
My suggestion if you are in any kind of customer service role (basically every role) ask more questions before you give up. Or better yet just don’t stop trying until you find a solution.
I can’t help you really doesn’t belong in your vocabulary.
Incidentally if you are a church leader, the same advice applies.
What do you think? Add your comments below.
By the way, that’s not my truck.